Customer Care

Shipping & Returns

Shipping Policies

With distribution offices in New York, Hong Kong, Tel Aviv and South Africa, Shimansky offers secure local, and international, shipping of all of our diamond and tanzanite jewellery for added convenience. For your peace of mind, all of our shipping options include Insurance. Items are shipped during business hours only for your security. Some countries are excluded due to their internal complications, please confirm that the item you would like to purchase can be shipped to your country before completing the transaction. Any shipping and local charges such as tax, VAT, custom duties and clearance charges are for your account. We offer three shipping options:

Option 1: Local Delivery

If you choose to collect your jewellery purchase from any Shimansky store in South Africa, we will courier it free of charge. You will receive a call from your selected Shimansky store once your package has arrived, and you can collect it at your convenience during store hours.

Option 2: Personal Delivery

We work with trusted safe-hands door-to-door couriers and can assist in obtaining courier quotations for our clients. Delivery to main centers across South Africa typically arrive the next day. If you live in an outlying area, shipping may take 2 – 3 days to arrive.

Option 3: International Shipping

If you live in another country, we will ship your Shimansky purchase to you via International shipping options. Please contact us for a quote or more information. Whether you choose to collect your Shimansky purchase from a Shimansky store, or have it shipped directly to you, a Shimansky representative will contact you with an estimated delivery date. Please contact us for any queries regarding our shipping.

Return Policy

When you purchase jewellery from Shimansky, your satisfaction and assurance in making the right choice is important to us. If for any reason you are not entirely satisfied with your purchase, you may return it to us in its original condition, within 30 days from the date of purchase. The item will be inspected for refund authorization within 30 working days of receipt for a refund or exchange on the original purchase price. Please note: the item purchased must be delivered back to Shimansky at your cost. Any cost incurred in receiving the item will be deducted from the authorised refund. Returns are valid only on stock items and not bespoke items nor items with special finger sizing or where the item cannot be worn or used.